The Site, Services or Materials provided by Alfasoft may include links that will take you to other sites external to the Site (called 'Linked Sites'). Alfasoft provides these Linked Sites to you as a convenience, and the inclusion of the links do not imply any approval or support by Alfasoft of any Linked Site. If the issue persists, try another codec pack, and if that does not resolve your issue, please provide us with the file that you are trying to import for investigation. Or you can go to the K-Lite download site here: Īlternatively, any of the codec packages at this Softpedia web site should work.Īfter installing a codec pack, close and reopen NVivo and try importing your files again. NOTE The link above opens Windows/File Explorer to immediately start the download. QSR International (the developers of NVivo) suggests a package such as K-Lite Basic: In this case you need to install a suitable codec pack. If suitable codecs are not installed on your computer you will not be able to import some files, even if they are in supported formats. NVivo relies on third-party codec software to decode media files. Microsoft Windows Media formats (wma, wav)ĪVCHD High Definition Video formats (mts, m2ts) What media file formats can I import? Audio

There are many different codecs in use today. A codec is a software that is used to compress or decompress a media file. You might have to update your codec pack. In case you experience issues when importing audio/video files to NVivo and receive error messages like 'File format is not supported' or 'Startindex cannot be less than zero' Customers turn to us to understand NVivo better!

Nvivo 12 pro